Everything self-serve from Admin → Billing — no sales call required to upgrade, downgrade, or switch billing interval.
See the full feature breakdown on the pricing page.
Billed seats are members who've actually signed in within the last 90 days — never your full org chart. Mapping your org chart, inviting people, and having them show up as un-signed-in members costs nothing until they actually sign in.
Growth and Scale both carry a monthly dollar minimum (not just a seat-count minimum) — you're billed at that minimum until your active-seat count would otherwise cost more. It's visible on your Admin → Billing screen at all times, so there's never a surprise on your invoice.
Every new organization starts on a free 6-month trial with Scale-level features unlocked, no credit card required. If you never add a payment method, your organization simply falls back to the free Spark tier once the trial ends — nothing is deleted, and you can upgrade again at any time.
Upgrade or downgrade between Growth and Scale any time from Admin → Billing — Stripe prorates the change automatically. Annual billing is 18% off the monthly per-seat price, same dollar minimum. Spark and Enterprise aren't self-serve checkout tiers: Spark is free by default, and Enterprise is invoice-billed — email us to set one up.
The iOS app offers an App Store purchase path for Growth, sold as three fixed seat-band SKUs (up to 25, 50, or 100 seats) at a flat one-time price. It's a separate, higher price than the web's seat-metered Stripe checkout (the App Store's own cut is priced in) — a convenience for an admin who'd rather not leave the app, not the cheapest path. Scale, annual billing, Enterprise, and any organization past the top 100-seat band aren't sold through the App Store; the app shows a read-only status and a link to manage billing on the web instead.
Billing question we didn't cover? Email [email protected].