Connection Score Methodology

Validation status

This score is built from activity inside Mucho Gusto, so it measures connection activity in the product. It has not yet been shown to predict retention or engagement. It is a leading indicator, not a survey and not a validated psychological measure. We are running a study with design-partner companies to test whether early connection predicts 90-day outcomes, and we will publish the result whether or not it supports the score.

Until that study reports, we do not claim that the score predicts turnover, that raising it reduces turnover, or that it is comparable to any survey. A higher score can also come from rollout effort (for example, asking everyone to record a video) rather than from people feeling more connected.

What it is

The Connection Score is a 0–100 number built from three things we can actually measure inside Mucho Gusto: how connected your team is to each other, how many people have activated (recorded an intro), and how evenly recognition (likes, comments, views) is spread across the org rather than concentrated on a few people.

The formula

Connection Score = round(100 × (0.40 × Connectivity Index + 0.35 × Activation Rate + 0.25 × Recognition Equity))

These weights are fixed and the same for every tenant — nobody's score is graded on a curve.

The three components

• Connectivity Index (40%). The share of active members with 3 or more recorded "met" connections (from watching an intro or attending a meeting together). We use a threshold share rather than a raw edges-per-possible-edges ratio because the latter becomes tiny and unreadable once an org passes about 50 people.
• Activation Rate (35%). The share of active members who have recorded at least one intro video.
• Recognition Equity (25%). 1 − Gini coefficient of received engagement (likes, reactions, comments, and distinct viewers) across active members. Higher means recognition is spread more evenly; lower means it's concentrated on a few people.

"Active members" means people in your org who signed in within the last 90 days — the same population you're billed for. Because people who stop signing in drop out of that group, the score can rise when unconnected people go quiet; read it alongside your total headcount.

Other numbers on your dashboard

• Week-one connections. Of members who joined at least 7 days ago, the share whose first week produced 3 or more connections. The clearest single onboarding signal we have.
• 90-day cohort retention. Of members hired in a given month, the share who had not left the company by day 90, using termination dates from your connected HRIS or SCIM. Hire date comes from your connected HRIS when you have one; otherwise we estimate it from each person's signup date (which shows when they joined Mucho Gusto, not when they were hired), and we always tell you on the dashboard which one was used for a given cohort. People with no sign-in for 90 days are shown separately as "inactive"; inactivity is not counted as leaving the company.
• Manager connectivity (Scale plan). The same activation/connection numbers, broken out per manager, listed alphabetically (never ranked), and only for managers with at least 8 active direct reports. Smaller teams are never shown, so no individual's numbers can be read off a team average. The monthly digest follows the same rule and never names individual people.

What this score is not

It is not a benchmark against any external dataset, industry, or company, and it is not comparable to any external survey or engagement measure. We don't publish or imply a comparison to any outside figure. It is a measure of your own org's connectivity, activation, and recognition equity, on your own scale, trackable over time.

It is also not a performance review input, and it says nothing about any individual — every metric here is computed and shown at the org or team level only.